Information collected
Enquiry and tele-consult forms may collect contact details, pet details, medical history, reports, prescriptions and consultation preferences.
How information is used
Information should be used only to respond, coordinate care, prepare for consultations, maintain appropriate records and meet legal obligations.
Storage and access
Health-related documents must be encrypted and stored privately. Access should be limited to authorised clinic personnel and approved service providers.
Consent and requests
Visitors should be able to request access, correction or deletion through a verified clinic contact address, to be supplied before launch.